At Shree Hatkeshwar Dham, we strive to provide a transparent and hassle-free booking experience. This policy outlines the terms for cancellations, modifications, and refunds related to room reservations.
1. Cancellation by Guest
Standard Bookings
-
7 days or more before check-in: Eligible for a full refund (excluding any non-refundable booking or processing charges).
-
Less than 7 days before check-in: 50% of the booking amount will be refunded.
-
24 hours or less before check-in: No refund will be provided.
Special Offers or Discounted Packages
-
Some promotional bookings may be non-refundable.
-
Refund policies for such bookings will be clearly mentioned at the time of reservation.
2. Modification of Booking
-
Guests may request changes to booking dates, room types, or duration based on availability.
-
Fare differences or additional charges may apply.
-
Modification requests made less than 48 hours before check-in may incur extra fees or may not be accepted.
3. Cancellation or Modification by Shree Hatkeshwar Dham
In rare circumstances where Shree Hatkeshwar Dham must cancel or modify a confirmed reservation (e.g., due to maintenance issues, emergencies, or unavoidable situations):
-
Guests will receive a full refund of the booking amount.
-
However, we are not liable for any additional expenses such as travel costs, third-party bookings, or personal losses.
4. Refund Payment Method
-
Refunds will be issued to the same payment method used during the original booking unless mutually agreed otherwise.
-
Refund processing may take 5–10 business days, depending on the bank or payment provider.
5. Non-Refundable Items
The following are non-refundable unless stated otherwise:
-
Special promotional packages
-
Add-on services
-
Discounted or limited-period offers
Any such conditions will be clearly displayed during booking.
6. Contact for Cancellations or Refunds
For any queries related to cancellation, modification, or refund requests, please contact:
Shree Hatkeshwar Dham, Imli Ghati
82, Harsiddhi Gate, Ujjain, Madhya Pradesh 456006, India
📧 Email: info@shreehatkeshwardham.com